Program

Tues 24th – Thurs 26th August, 2021

DAY 1: LEADERSHIP

Tuesday 24th August

9am
Coffee w/ our Sponsors
9am
9.30am
Conference Open
9.30am
9.45-10.45am
Future Ready Companies
Tim Ford - Carlile Swimming & Glenn King - PEXA
9.45-10.45am
10.45-11am
Refreshment Break & Virtual Partner Expo
10.45-11am
11-12pm
Bringing out the Best
Amanda Crawford - Leadership Shapers

Understand yourself as a leader to help grow high-performing teams and unlock the potential of the emerging talent in your organisation.
11-12pm
12-12.30pm
Building Mental Wealth in the Workplace
Scott Bidmead - Euda

Euda utilises the science of wellbeing and innovative software to help people flourish. This will be an overview of positive psychology and the PERMAH model, focused on practical applications for individuals and workplaces in our current environment.
12-12.30pm
12.30-1.00pm
Lunch and Virtual Partner Expo
Lunch brought to you by iClass Pro
12.30-1.00pm
1.00-1.45pm
Effective Leadership and Investing in our Teams
Nicky Sloan & Shelle Brignell - City Venue Management

What happens when you invest in your people with the same passion you invest in customers and products? If you answered, attract and retain great talent, improve performance and spark innovation you'd be right! Join us as we share our people investment strategy, learnings and tips on how you can invest in your team, no matter your business size to empower your people to be their best self and make a difference.
1.00-1.45pm
1.45-2.30pm
Round Table Discussions & Program Launch
1.45-2.30pm
4.00-5.30pm
Virtual Vorgee - ASSA Welcome Drinks
You won't miss out on anything with this years virtual welcome drinks, with a chance to win up to $400 in prizes. Dress up, pour yourself a drink and plate up some canapes, a charcuterie board, or nibbles. Then share a photo and a brief description of your spread to enter.
4.00-5.30pm

DAY 2: BUSINESS SUSTAINABILITY

Wednesday 25th August

9.00am
Coffee w/ our Sponsors
9.00am
9.30-9.45am
Conference Open
9.30-9.45am
9.45-10.45am
The COVID Journey
Barrie Elvish - CEO Fitness Australia

Barrie will be sharing the Fitness Australia journey through Covid, mistakes made, lessons learned and opportunities arising including new strategic imperatives that have resulted.
9.45-10.45am
10.45-11.00am
Refreshment Break & Partner Expo
10.45-11.00am
11.00-12.00pm
A 360 Degree View of Customer Experience Excellence
Renee Soutar - General Manager Marketing at Village Roadshow Themeparks

In a world where 90% of brands compete on Customer Experience (CX) as opposed to product, service and price, 60% of team members leave their job because of their direct leader and 50% of marketing works and 50% doesn't, but no one knows which is which, Renee will share a 360 degree view of CX based upon her 18 year career at Village Roadshow Theme Parks, Australia's leading theme park operator. The session will include the significance of personal brand and leadership in top-down CX, the importance of team culture in creating amazing CX, core CX principles and marketing fundamentals - all including tools and takeaways.
11.00-12.00pm
12.00-12.30pm
Lunch and Virtual Partner Expo
Brought to you by Insurance Advisernet Lunch includes a virtual partner expo
12.00-12.30pm
12.30-1.15pm
Water Safety Tech Time
Michelle Ling & Kaitlyn Greenhill - LSV

Experience the future of swimming and water safety from LSV. Michelle and Kaitlyn form part of the Education Team at LSV delivering on the Public Water Safety Initiative, funded by the Victorian Government, to support both schools and the aquatics industry deliver school swimming and water safety programs that align with the Victorian Curriculum
12.30-1.15pm
1.15-1.45pm
Swimming and Water Safety Framework
Penny Larsen - Royal Life Saving Society
1.15-1.45pm
1.45-2.00pm
National Aquatic Industry Committee & the Guidelines for Safe Pool Operations – what swim schools need to know
RJ Houston - Royal Life Saving Society
1.45-2.00pm
2.00-2.15pm
Hall Of Fame Announcements
2.00-2.15pm

DAY 3: STRATEGY

Thursday 26th August

9.00am
Coffee w/ our Sponsors
9.00am
9.30-9.45am
Conference Open
9.30-9.45am
9.45-10.45am
How To Play the Game
John Mitchell - Delta Gymnastics

In this session, John will delve into the important attributes of a winning strategy. This is about being really deliberate about what it is you do, what you don't, who you are serving, what problems you are solving and your delivery strategy.
9.45-10.45am
10:45-11.00am
Refreshment Break & Partner Expo
10:45-11.00am
11.00-12.00pm
Aligning your Brand Strategy to your Business Strategy
John Mitchell - Delta Gymnastics

Your brand is what people say about you when you are not there. Being clear on brand wherever you are seen so to ensure that your Brand aligns with your strategy. John will discuss Brand Promises and Kept Promise Indicators (KPI's) to make sure your entire tribe are pulling in the same direction.
11.00-12.00pm
12.00-12.30pm
Lunch and Virtual Partner Expo
12.00-12.30pm
12.30-1.30pm
Maximise the value of your business and achieve a successful exit
Craig West - Succession +

In this session you will learn about: Succession Planning for your business, Exit strategies and options, Employee Share Ownership Plans and how they work and Some key take-aways of how your employees can be involved in achieving business success
12.30-1.30pm
1.30-2.00pm
Professional Development Update & Conference Close
1.30-2.00pm